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No. 61873
I had the misfortune of calling them today, and they told me to unplug all my phone lines. By luck, the internet happened to turn back on by the time I was finished, and the lady on the phone insisted that she had solved the problem. I tried explaining that it probably just came back on it's own, and that it cycles through connects/disconnects, but got stonewalled. She insisted it solved the problem, and that I need to buy new filters. I honestly think their strategy is to keep me on hold long enough so that when they actually get a rep to talk to me, the internet has come back on, and they can walk me through the same exact retarded steps "Is your internet light on" as if I'm some senile 84 year old grandmother, who has never used a modem before. Do you think using the windows internet connection logs will convince them of anything? I have a report documenting 5+ hours of downtime in the PM hours today, substantially after the rep declared the problem "solved" for the umpth time, and for which they were conveniently after business hours.
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